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Track My Passport
Passport/Visa Collection Locations

On this page:

Overview
Change Delivery Options
Check the Status of Your Visa
Passport Tracking Options
Collecting Your Passport/Visa
Expedited Pick-up Location
Required Documents for Passport Retrieval

Overview

If your visa application is approved, your passport and visa will be returned to the Aramex location you previously selected.

You must collect your passport within 15 days. Aramex will hold your passport for only 15 days, after which it will be returned to the U.S. Embassy.

Do not come to your selected Aramex location before you have been informed by our services that your passport is ready for pick up. You can only pick up your passport at the location you have selected.

Change Delivery Options

You may change your preferred document delivery address online or through the call center until midnight on the day of your interview appointment. There is no cost to change your delivery preferences. For drop-off service applicants, you may change your delivery location up to the time you drop off your application materials at the Aramex location.

We strongly advise you not to change the pick-up location after the time limit. Any changes to your desired pick-up location after this time limit will lead to a delay in your passport delivery.

Check the Status of Your Visa

You can check the status of your application any time at this website: https://ceac.state.gov/CEACStatTracker/Status.aspx. Please wait at least three business days following your visa interview to check on the status of your application. The system may not have updated the status of your application prior to that time, and thus the message you receive may not reflect the actual status of your application.

Passport Tracking Options

For your convenience, you have several options to choose from to track the location of your passport.

Instant: Enter your passport number below to check on the status.

If your status shows "origination scan", it means your passport has left the U.S. Embassy and is in transit to the delivery location you have chosen. It is however not available yet.

Only when the status shows "ready for pick up", it means you can go to the Aramex location you have chosen to pick up your passport.

Please do not go to your delivery location if your status does not show "ready for pick up" as it means your passport has not reached its final destination for pick up.

The U.S. Embassy cannot help you regarding the status of your passport delivery. Please do not contact the U.S. Embassy regarding the status of your passport delivery.

Email: Send an e-mail to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Online: You can track your passport online here.

Collecting Your Passport/Visa

If you chose to collect your passport/visa at the courier office you will need to visit an Aramex location during normal business hours. To find the Aramex office nearest to you:

Office Name	Government	Address	Working hours from Sunday to Thursday	On Saturday
Dokki ( Head Office )	Cairo	31 Mosaddak st – In front of Talaat Moustafa Group - Next to Credit Agricole Bank - Dokki,Giza	9 Am : 9 Pm	10 Am : 8 PM
Heliopolis	Cairo	27 Nabil el Waqqad str- Ard Elgolf -Next to the electricity company - Heliopolis	9 Am : 9 Pm	10 Am : 8 PM
October	Cairo	3rd District , Piece #249 ,Mogawra #2 , after ElNagda sqaure In front of B-tech ,Central axis , 6 October City ,,	9 Am : 9 Pm	10 Am : 8 Pm
Maadi	Cairo	No. 137 Orouba Street from Algeria Street - next to the hospital, Arab Organization for Industrialization - Maadi	9 Am : 5 PM	10 Am : 4 PM
Azarita	Alexandria	24 El Iskandar El Akbar Street, Azarita , Alexandria	9 Am : 8 Pm	10 Am : 6 PM
Suez	Suiz	1 Army buildings – Port Tawfik,,	9 Am : 5 PM	9 Am : 4 PM
Ismalia	Ismailia	26 Dandara and Luxor Street - Ismailia ,,	9 Am : 5 PM	9 Am : 4 PM
Port Said	Port Said	No. 3 Nile Tower - Ahmed Shawky St.Intersection Republic - next to Mobinil - Middle District Port Said	9 Am : 5 PM	9 Am : 4 PM
Hurghada	Hurghada	North plateau -Takseem El Amaar - after Golden Gym - Hurghada Red sea ,,	9 Am : 5 PM	9 Am : 4 PM
Sharm Alshikh	Sharm Alshikh	Mercato St, inside foroanic mall floor 1 office 1 , hadabet om elsayeed , Sharm Elshikh	9 Am : 5 PM	9 Am : 4 PM
Aswan	Aswan	67 Al sadat Road beside dar al Aion hospital , Al Akkad , Aswan	9 Am : 5 PM	9 Am : 4 PM
Assiut	Assiut	1st Off Road first division of the crescent Tower Street Saraya AlBarody - Assiut ,,	9 Am : 5 PM	9 Am : 4 PM
Luxor	Luxor	"Luxor- 3 Directorate Street perfom Khaled Ibn Al Waleed in front of Travco Group,,	9 Am : 5 PM	9 Am : 4 PM
Bani Swaif	Bani Swaif	Abdul Salam Arif Street - in front of a building endowments - Beni Suef ,,	9 Am : 5 PM	9 Am : 4 PM
Mansoura	Mansoura	Samia Gamal, Street - Shahabuddin Tower - next Jazeera Paints, Mansoura	9 Am : 5 PM	9 Am : 4 PM
Tanta	Tanta	No. 35 Yuossef Al Seddek Street - behind the governorate building -infront of Atwan batteries Tanta,,Gharbiya	9 Am : 5 PM	9 Am : 4 PM

Location	Address of the Pick-up location	Same day collection service available	Working Hours (for customers to collect passports)
Head Office	31 Mussaddaq street, Doqqi, Giza	Yes	09:00 to 21:00 Sun to Thu/ Sat 10:00 to 20:00
Country Operations Hub	Ideal Warehouse Complex, KM 4.5 Cairo-Suez Road, Heliopolis, Cairo	No	09:00 to 17:00 Sun to Thu/ Sat 10:00 to 20:00
Heliopolis Office	27 Nabil el Waqqad street, Heliopolis, Cairo	No	09:00 to 21:00 Sun to Thu/ Sat 10:00 to 20:00
6th of October Office	Third District El-Magawra El-tahnya Piece Number 249 in front of B-Tech El-Mahwar El-Markazi Medan El-Nagda 6th of October City	No	09:00 to 17:00 Sat to Thu
Alexandria Office	24 Alexander the Great str., Azzaretta, Alexandria	No	09:00 to 17:00 Sat to Thu
Tanta Office	78 Hassan Radwan street, off Beit-el-Maqdes, Down Town, Tanta	No	09:00 to 17:00 Sat to Thu
Mansoura Office	2 Saudia bldgs., Lower Walkway, Corniche al Mansoura, Mansoura	No	09:00 to 17:00 Sat to Thu
Port Said Office	Nile Tower, 3 Ahmed Shawqi str., off Gomhouriya street, Port Said	No	09:00 to 17:00 Sat to Thu
Ismailia Office	Shebin-e-Koum street, opposite Court Complex, Ismailia	No	09:00 to 17:00 Sat to Thu
Suez Office	1 Army Bldgs., Bur Taufiq, Suez	No	09:00 to 17:00 Sat to Thu
Beni Suef Office	11 Port Said str., Hurriya area, Beni Suef	No	10:00 to 17:00 Sat to Thu
Assiut Office	53 an-Namees street, assiut	No	10:00 to 17:00 Sat to Thu
Luxor Office	53 Television street, Luxor	No	10:00 to 17:00 Sat to Thu
Aswan Office	8 Atlas street, Aswan	No	11:00 to 17:00 Sat to Thu
Hurghada Office	Nasr street, opposite Kheir Zaman, Dhahar, Hurghada	No	10:00 to 17:00 Sat to Thu
Sharm-e-Sheikh Office	Pharaohs Mall, Mercato str., Hadaba, Sharm-e-Sheikh	No	10:00 to 17:00 Sat to Thu

Expedited Pick-up Location

Aramex has identified a location where you can pick up the passport on the same day as we receive it from the U.S. Embassy. Should you have an emergency case or need to pick up your passport early, please select the Aramex office listed as the Same day collection service available as your pick-up location. Please note that by selecting this location, you are not applying for expedited visa processing; if you need information on expedited visa processing, please see this page. Your passport will be available for collection once the visa is processed and the U.S. Embassy has handed it over to Aramex for delivery.

Required Documents for Passport Retrieval

1. To collect your own passport you must present a valid government-issued photo ID. (A copy is NOT accepted).

2. Parents collecting passport(s) of their under-age children (Under 21) must present ALL of the below documents:

a) The parent’s government-issued photo ID. (A copy is NOT accepted).
b) A copy of the family book or birth certificate for each passport holder.

3. Representatives collecting someone else’s passport(s) who are 21+ years old, must present ALL of the below documents:

a) The representative’s valid government-issued photo ID. (A copy is NOT accepted)
b) A copy of the passport holder’s valid government-issued photo ID
c) The original authorization letter signed by the passport holder, authorizing the representative to collect the passport. The letter must contain the following information:
- Representative’s full name as shown on their government issued photo ID.
- Passport holder’s name and passport number.
  
  A sample authorization letter maybe found at ustraveldocs.com

4. Representatives collecting someone else passport(s) who are less than 21 years old, must present ALL of the below documents:

a) The representative’s valid government-issued photo ID. (A copy is NOT accepted)
b) The original authorization letter signed by the passport holder’s father only, authorizing the representative to collect the passport. The letter must contain the following information:
- Representative’s full name as shown on their government issued photo ID.
- Passport holder’s name and passport number.
c) A copy of the government issued photo ID belonging to the father of the passport holder who signed the authorization letter (copy is accepted).
d) A copy of the family book or birth certificate for each passport holder.

Note: School groups can designate one person to collect multiple passports for students and teachers from their institution traveling together. The person picking up the passports must have a signed letter from the school that officially authorizes this person to retrieve the passports on behalf of the group and lists the names of all the group members as they appear in their passports.