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Contact Us

On this page:

Hours of Operation

English-speaking customer service agents are ready to assist you at all times from 8:00 a.m. Monday until 11:59 p.m. Friday Eastern Time.  Vietnamese-speaking agents are available from 8:00 a.m. until 8:00 p.m. Vietnam time.  The call center is closed on weekends and holidays. 

Check the Status of Your Visa

You can check the status of your application any time at the following website. 

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status.

 

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Email: To reach a customer service representative via email, please write to support-vietnam@ustraveldocs.com.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Callers in Vietnam: Call 19006444.
  • Callers in the United States: Call +17036657350.

Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name ustraveldocs-vietnam.

WARNING:Please verify the Skype ID of the US Visa Service Desk before adding it. Our Skype ID is ustraveldocs-vietnam. Agents will not instruct you to pay your MRV fee over the phone; we strongly advise you to verify payment instructions on the Payment Locations and Payment Options & Pay My Visa Fee page before paying your MRV Fee. Our call center agents will not engage in a chat conversation via Skype. A chat option is available through a different application on this page.

In order to make sure you are connecting to the right Skype ID please click on the icon on the bottom of this page to place a call.

Skype Me™!

Chat: To chat with a customer service representative, please click the image below. Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.


Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.