Contact Us

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Hours of Operation

English and Standard Arabic speaking customer service agents are ready to assist you 7 days a week from 7 a.m. to 7 p.m. local Saudi Arabian time and 7 a.m. to 3 p.m., Eastern Standard Time in the United States. The call center is closed on Saudi Arabian national holidays, as observed by the U.S. posts.

Notice: Please note that Call Center agents working hours during the Holy month of Ramadan will be from Sunday to Thursday from 8:00 a.m. to 3:00 p.m. local Saudi time and 3 a.m. to 9 a.m., Eastern Standard Time in the United States.

Check the Status of Your Visa

You can check the status of your application any time at the following website. 

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status.

 

 

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Please ensure you have your passport number, DS-160 number, and email address available when you call as they will be requested by the agent. 

Email: To reach a customer service representative via email, please write to support-SaudiArabia@ustraveldocs.com.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Callers in Saudi Arabia: Call +966920033085 or +966-920025855.
  • Callers in the United States: Call 1 703 520 2248.

Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name ustraveldocs-saudiarabia.

Skype Me™!

Chat: To chat with a customer service representative, please click the chat icon below. The chat icon will appear on this screen during regular business hours when an agent is available. Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.

Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.