Apply for a U.S. Visa

Contact Us

On this page:

• Hours of Operation
• Check the Status of Your Visa
• Contact Information
• Reporting Fraud

Hours of Operation

English, French and Standard Arabic speaking customer service agents are ready to assist you 7 days a week from 7 a.m. to 7 p.m. local Lebanese time and 7 a.m. to 3 p.m., Eastern Standard Time in the United States. The call center is closed on Lebanese national holidays, as observed by the U.S. Embassy.

Check the Status of Your Visa

You can check the status of your application any time at the following website. 

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Please ensure you have your passport number, DS-160 number, and email address available when you call as they will be requested by the agent. 

Email: To reach a customer service representative via email, please write to support-Lebanon@ustraveldocs.com.

Telephone: Please contact a customer service representative using one of these telephone numbers:

• Callers in Lebanon: Call 961 1 964 659
• Callers in the United States: Call 1 703 520 2244
• Web call: You can talk to us directly through your browser, if you are using Chrome, Firefox, Safari11 or Opera. Make sure the audio features on your device are enabled as the functionality is restricted to audio connections only. Click on the green button to begin.

Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name ustraveldocs-lebanon.

Chat: To chat with a customer service representative, please click the image below. Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.